FAQs

Harvard University Division of Continuing Education students please click here for FAQ's

Contents

  1. 1 Harvard University Division of Continuing Education students please click here for FAQ's
  2. 2 General Information
    1. 2.1 What is Google Apps for Harvard? What can I do with it?
      1. 2.1.1 What applications will be offered as part of it?
      2. 2.1.2 Who can use Google Apps for Harvard?
      3. 2.1.3 I am a DCE Extension or Summer School student. What do I need to know about g.harvard?
      4. 2.1.4 Do I have to use the Google Apps for Harvard service?
      5. 2.1.5 Why would I want to use Google Apps for Harvard rather than the consumer Google Apps service?
      6. 2.1.6 I’m still not sure I need or want to use Google Apps for Harvard. Can someone advise me?
      7. 2.1.7 What happens to my account and content if I leave the University?
  3. 3 As if July 20, 2016 access to all email accounts for FAS Staff and affiliates will end on the day of departure. College and GSAS students still have 230 days of access after graduation. FAS Faculty access ends 30-days after departure. DCE and Summer School access also ends 30-days after departure. Data for all Harvard affiliates is deleted 30-days after their account access is removed. For more information please visit: http://huit.harvard.edu/faq/fas-account-expiration.
    1. 3.1 Creating and Accessing Your Account
      1. 3.1.1 How do I obtain my Google Apps for Harvard account?
      2. 3.1.2 What username and password will I use?
      3. 3.1.3 Will I have to change my FAS password to access Google Apps for Harvard?
      4. 3.1.4 How can I access my account?
      5. 3.1.5 Help! I can’t log in to my account. What should I do?
      6. 3.1.6 I created my account, and I am able to sign in, but my colleagues can’t see me in the Google Apps for Harvard directory. What’s wrong?
    2. 3.2 Using Google Apps for Harvard
      1. 3.2.1 What webs browser(s) are recommended for Google Apps for Harvard?
      2. 3.2.2 What is the quota for Google Drive?
      3. 3.2.3 What sort of work should I be using Google Apps for Harvard for?
      4. 3.2.4 Will I be able to look people up within Google Apps for Harvard?
      5. 3.2.5 What contact information will be displayed within Google Apps for Harvard?
      6. 3.2.6 How can I block the display of my name in the Google Apps for Harvard directory?
      7. 3.2.7 Will I be able to look up people outside of Google Apps for Harvard?
      8. 3.2.8 I already have documents and data in commercial Google Apps. Is there a way to migrate documents and data into Google Apps for Harvard?
      9. 3.2.9 Is there a way to back up my Google Apps for Harvard account?
      10. 3.2.10 Help! I deleted a document! Can I get it back?
      11. 3.2.11 How do I set up Office Hours in my Google Calendar?
    3. 3.3 Gmail and Calendaring
      1. 3.3.1 What is my Gmail address in Google Apps for Harvard??
      2. 3.3.2 Why is HUIT offering Gmail when HUIT already offers Microsoft Exchange?
      3. 3.3.3 Which email account--Microsoft Exchange or Gmail--should I be using and why?
      4. 3.3.4 Will Harvard Gmail be officially supported by HUIT?
      5. 3.3.5 What is the quota for my Gmail account?
      6. 3.3.6 Is there a way to increase this quota?
      7. 3.3.7 Can I use other software, such as Microsoft Outlook, or my mobile device to access my Gmail account?
      8. 3.3.8 Can I forward messages from Microsoft Exchange to Gmail and vice versa?
      9. 3.3.9 Why is HUIT offering Google Calendar when HUIT already supports Microsoft Exchange?
      10. 3.3.10 Are Microsoft Exchange and Google Calendar interoperable?
      11. 3.3.11 I already use commercial Gmail and/or Google Calendar. Will HUIT provide support for migrating data?
      12. 3.3.12 Why are G.harvard, mail.harvard, and college.harvard separate domains?
    4. 3.4 Security and Privacy
      1. 3.4.1 What information is appropriate to store in Google apps?
      2. 3.4.2 What is HRCI data?
      3. 3.4.3 What is confidential data?
      4. 3.4.4 Can I store research data within Google Apps for Harvard?
      5. 3.4.5 Can Google Apps for Harvard guarantee where the data is stored?
      6. 3.4.6 Can I send confidential information over Gmail?
      7. 3.4.7 Can my lab group share a Google Apps For Harvard account?
      8. 3.4.8 Can I use Google Apps for Harvard for student grades?
    5. 3.5 Google Groups
      1. 3.5.1 What is Google Groups?
      2. 3.5.2 How do I request a new Group?
      3. 3.5.3 Can I share content with a Group?
    6. 3.6 Google +
      1. 3.6.1 How do I opt-in to Google+?
      2. 3.6.2 What is the difference between g.harvard apps and Google+?Click on image to enlarge:
      3. 3.6.3 How secure is Google+?
      4. 3.6.4 How is Google+ supported?
      5. 3.6.5 Why use my g.harvard account for Google+ and other Consumer Apps?
      6. 3.6.6 How do I review and make changes to my privacy settings?
      7. 3.6.7 How do I opt-out of Google+ or delete my profile?
      8. 3.6.8 Why do I have to tell Google my date of birth?
      9. 3.6.9 What are the system requirements to join a Hangout?
      10. 3.6.10 Am I allowed to share my desktop with others in a Google HangOut?



  • General Information

    1. What is Google Apps for Harvard? What can I do with it?

      Google Apps for Harvard provides members of FAS a suite of online tools for collaboration and communication, for use in confidential teaching, learning and research. With it, you can collaborate on word-processing and spreadsheet documents, conduct live online chats with members of the Harvard community, create simple websites, and more.

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    2. What applications will be offered as part of it?

      Initially we are offering Google’s "core suite," which consists of Google Drive (originally called Google Docs), Google Sites, Gmail, Google Calendar, and Google Talk. At this point, only the core suite is covered by the University’s contract with Google; other tools may be added in the future.

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    3. Who can use Google Apps for Harvard?

      Google Apps for Harvard is available to all FAS faculty, FAS staff, FAS Contractors (Sponsored Accounts), GSAS students, DCE Extension or Summer School students, and HUIT staff. Undergraduates and members of the GSE, GSD, HSPH and HDS communities have access to similar Google services. 

    4. I am a DCE Extension or Summer School student. What do I need to know about g.harvard?

      We have set up pages on this site for DCE Extension or Summer School students that include FAQ's and Getting Started information. Just follow the links: Extension or Summer School FAQ's and Extension or Summer School Opt-in to g.harvard.

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    6. Do I have to use the Google Apps for Harvard service?

      No. The service is entirely optional, and an account will not be created for you unless you request it.

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    7. Why would I want to use Google Apps for Harvard rather than the consumer Google Apps service?

      Harvard’s implementation of Google Apps and SharePoint Online includes data security and disclosure restrictions that are important to the protection of University information. You may of course maintain a personal account on commercial versions of these services, but we ask that you use only a Harvard account for University-related work.

      Google Apps for Harvard has the following benefits:
      1. Data stored within Google Apps for Harvard will be protected under the Harvard-Google contract, meaning that Google will adhere to Harvard’s compliance practices, and will not use user data for purposes other than maintaining the Google Apps for Harvard service.
      2. You will easily be able to look up other Google Apps for Harvard users within the Google Apps directory.
      3. You can receive IT support and advice from HUIT.

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    8. I’m still not sure I need or want to use Google Apps for Harvard. Can someone advise me?

      Absolutely – feel free to contact the IT Service Desk at any time with questions: ithelp@harvard.edu or 495-7777.

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    9. What happens to my account and content if I leave the University?

      As if July 20, 2016 access to all email accounts for FAS Staff and affiliates will end on the day of departure. College and GSAS students still have 230 days of access after graduation. FAS Faculty access ends 30-days after departure. DCE and Summer School access also ends 30-days after departure. Data for all Harvard affiliates is deleted 30-days after their account access is removed. For more information please visit: http://huit.harvard.edu/faq/fas-account-expiration.

  • Creating and Accessing Your Account

    1. How do I obtain my Google Apps for Harvard account?

      Please see our Getting Started guide to create your account.

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    2. What username and password will I use?

      Once you have created your Google Apps for Harvard account, it will have the same username and password as your FAS account.

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    3. Will I have to change my FAS password to access Google Apps for Harvard?

      Not necessarily. Although the process for creating your Google Apps for Harvard account might ask you to reset your password, you may be able to keep your old/current one as long as it conforms with FAS password restrictions (8-16 characters in length, lower- and upper-case letters, numeric characters, etc).

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    4. How can I access my account?

      You can access your account at http//g.harvard.edu/. Select one of the links for Google Drive/Docs, Gmail, Google Calendar, or Google Sites. You will then be sent to Google, where you can sign in with your full email address and password.

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    5. Help! I can’t log in to my account. What should I do?

      Make certain you are at the Google Apps for Harvard login page and have opted-in for your new account (you can tell you that you are in the right place if you see the Harvard shield in the upper left- hand corner). Then sign in with your HarvardKey. You may need to resync your password. Follow these instructions to make sure you have all your apps synced with HarvardKey. Contact the HUIT Service desk at ithelp@harvard.edu if you have questions.

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    6. I created my account, and I am able to sign in, but my colleagues can’t see me in the Google Apps for Harvard directory. What’s wrong?

      After your account is created, it may take up to 24 hours for your contact information to be available within the Google Apps for Harvard directory. If your name does not appear within 24 hours, contact the IT Service Desk for help. Note: Even though your colleagues can’t see you, they can still share documents with you by using your Harvard Gmail address. (See the Gmail and Calendaring section in this FAQ for more information about your Harvard Gmail address)

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  • Using Google Apps for Harvard

    1. What webs browser(s) are recommended for Google Apps for Harvard?

      Macintosh: Google Chrome, Mozilla Firefox, Safari

      Windows: Google Chrome, Mozilla Firefox

      Linux: Google Chrome, Mozilla Firefox

      Internet Explorer for Windows platforms will work, but not as well as the other solutions. Note: Google Apps will be discontinuing support for Internet Explorer 8 on November 15, 2012.

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    2. What is the quota for Google Drive?

      You now have unlimited storage available in the Harvard Google account which includes Drive/Docs and Email.

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    3. What sort of work should I be using Google Apps for Harvard for?

      Google Apps for Harvard is appropriate for teaching and learning activities (such as classroom projects), for confidential work (such as organizing departmental events), or for general use related to University activities (such as organizing a club). Work involving High-Risk Confidential Information (HRCI) data should be not conducted within Google Apps for Harvard.

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    4. Will I be able to look people up within Google Apps for Harvard?

      Yes. You will be able to look up other users who have created a Google Apps for Harvard account and have chosen to display their contact information in the Google directory.

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    5. What contact information will be displayed within Google Apps for Harvard?

      Only your first name, last name, and your Harvard Gmail address will be displayed in the Google Apps for Harvard directory.

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    6. How can I block the display of my name in the Google Apps for Harvard directory?

      If you have elected a FERPA block or do not want your name to appear in the Google Apps for Harvard directory, contact the IT Service Desk at 495-7777 or ithelp@harvard.edu before creating your account.

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    7. Will I be able to look up people outside of Google Apps for Harvard?

      No, but you can share documents with users external to Google Apps for Harvard, and external users can share their documents with you.

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    8. I already have documents and data in commercial Google Apps. Is there a way to migrate documents and data into Google Apps for Harvard?

      Yes, although migration involves manually exporting and importing documents. Limited technical assistance will be available via the IT Service Desk. You can also visit the Learning Center, which has links to detailed information on migrating data from one Google account to the other.

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    9. Is there a way to back up my Google Apps for Harvard account?

      There are several ways to back up or restore Google data.

      1. You can download and store your data through a process called “data liberation.” This process is available in your Google Apps for Harvard account settings.
      2. For most documents, Google maintains a history of revisions. You can always return to and restore earlier versions of your documents.
      3. You may also manually download and/or export your data to a local device.

      See http://g.harvard.edu for instructions on how to migrate data from your Google account.

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    10. Help! I deleted a document! Can I get it back?

      When you delete a document in Google Apps for Harvard, it is moved to a collection of documents known as the “Trash.” If your document is in the “Trash,” you can simply move it back into your normal collection of documents.

      If you deleted the document from the Trash, then you will need to contact the IT Service Desk. Although HUIT will do its best to recover the document, there is no guarantee that the document can be restored.

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    11. How do I set up Office Hours in my Google Calendar?

      You can set up blocks of time in your Google Calendar and invite your students to select which time works best for them. Just follow the instructions in this article:https://support.google.com/calendar/answer/190998?hl=en.  

  • Gmail and Calendaring

    1. What is my Gmail address in Google Apps for Harvard??

      Your Gmail address is your FAS username followed by "@g.harvard.edu". For example, if your FAS username is "johnharvard", then your Gmail address will be "johnharvard@g.harvard.edu".

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    2. Why is HUIT offering Gmail when HUIT already offers Microsoft Exchange?

      Gmail accounts facilitate easier document sharing within the Google Apps for Harvard environment. In addition, a number of FAS faculty already use Gmail and have asked that Gmail accounts be made available within a Harvard framework.

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    3. Which email account--Microsoft Exchange or Gmail--should I be using and why?

      Although Gmail is offered as part of the Google Apps for Harvard suite, Microsoft Exchange (Outlook) remains the officially supported tool for email and calendaring. Harvard Gmail provides an additional option for your individual academic needs and preferences.

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    4. Will Harvard Gmail be officially supported by HUIT?

      Yes. You may contact the IT Service Desk for Harvard Gmail support.

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    5. What is the quota for my Gmail account?

      You have 25 gigabytes (GB) of storage available to your Harvard Gmail account.

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    6. Is there a way to increase this quota?

      No. At this time, Google does not provide a mechanism for educational institutions to increase quotas for individual users.

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    7. Can I use other software, such as Microsoft Outlook, or my mobile device to access my Gmail account?

      Yes. See http://g.harvard.edu/ for detailed information on how to set up your software and mobile devices to access Gmail.

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    8. Can I forward messages from Microsoft Exchange to Gmail and vice versa?

      Yes. To forward messages from Gmail to Microsoft Exchange, use Gmail settings. To forward messages from Microsoft Exchange to your Gmail account, follow these steps: https://support.office.com/en-us/article/Forward-email-to-another-email-account-1ed4ee1e-74f8-4f53-a174-86b748ff6a0e. To forward your g.harvard account to another account follow these steps: https://support.google.com/mail/answer/10957?hl=en.

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    9. Why is HUIT offering Google Calendar when HUIT already supports Microsoft Exchange?

      A number of departments use Google calendar for scheduling events or meetings with students. Now they can do so with the benefit of integration with the Google Apps for Harvard directory.

      Microsoft Exchange remains the recommended calendar for official University business, such as internal meetings, room reservations, etc. Google calendar provides another option that is well suited for teaching and learning collaboration.

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    10. Are Microsoft Exchange and Google Calendar interoperable?

      Only to a limited extent. Both calendars can import and export iCal formats, but there can be significant loss of information between the two systems. For example, a meeting exported from Microsoft Exchange may lose its list of attendees.

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    11. I already use commercial Gmail and/or Google Calendar. Will HUIT provide support for migrating data?

      Yes. Information on how to move your data from one Google Account to another is provided at http://g.harvard.edu/. If you need additional assistance, please contact the IT Service Desk.

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    12. Why are G.harvard, mail.harvard, and college.harvard separate domains?

      1.      Utility – Unique populations have unique technical and usage needs. The different domains support different populations:
        1. G.harvard - FAS Faculty and Staff, HUIT Employees, GSAS, DCE, and SEAS
        1. College.harvard - FAS Undergraduate Students Only
        1. Mail.harvard - Graduate students in The School of Divinity, The Graduate School of Education, and The Graduate School of Design
                    2.      Security – Student data is better protected by excluding access to college.harvard and mail.harvard environments to students only.
                        3.      Validation – Not every school uses the same systems to provision and validate their email. The different domains support the diverse technologies used                                   within Harvard’s IT Community. 
                         
                                HUIT is working to consolidate these domains and to simplify collaboration among the entire Harvard community.

    • Security and Privacy

      1. What information is appropriate to store in Google apps?

        Google Apps for Harvard may be used for confidential teaching, research, learning or other non-HRCI data.

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      2. What is HRCI data?

        High-Risk Confidential Information includes a person's name in conjunction with the person's Social Security, credit or debit card, individual financial account, driver's license, state ID, or passport number, or a name in conjunction with biometric information about the named individual. High-risk confidential information also includes human subject information and personally identifiable medical information.

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      3. What is confidential data?

        Confidential data is information that is specific to the business of the University and its mission and that is confidential as a matter of law or under Harvard policy. Payroll data, student grades, or restricted-access data sets are examples of confidential data.

        For further information, please refer to the Harvard University policy on confidential information.

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      4. Can I store research data within Google Apps for Harvard?

        Google Apps for Harvard satisfies requirements to store public, internal confidential, and confidential data. High risk confidential information (HRCI) must not be stored on Google Apps for Harvard.

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      5. Can Google Apps for Harvard guarantee where the data is stored?

        No. This means that you should not use Google Apps for Harvard for collaborations involving data that, by contract or funding agreement, must be kept within the confines of the United States.

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      6. Can I send confidential information over Gmail?

        No. Email should not be used to share confidential information as it is not a secure communication method. We recommend that you share confidential files via Google Drive and not through GMail.

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      7. Can my lab group share a Google Apps For Harvard account?

        No. Each Google Apps For Harvard account must be used by one individual. That is, the sharing of account passwords and/or user names among multiple individuals is prohibited.

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      8. Can I use Google Apps for Harvard for student grades?

        Yes. Student grades are confidential, but not HRCI, so course teaching staff can store student grades in a Google Spreadsheet, provided they limit access to the course teaching staff.


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    • Google Groups

      1. What is Google Groups?

        Google Groups is a tool that allows students, teachers and administrators to discuss common interests, conduct research (non-HRCI),

        • With Google Groups, you can create online and email-based groups and more:
        • Communicate and collaborate with groups of people. For example, groups can be useful for classes, departments, project teams, office locations, special-interest groups, and more.
        • Manage access to your documents, sites, and calendars. Users can share their content with groups instead of entering individual addresses.
        • With a group, they can add or remove members once, and the changes are immediately applied to all the Google documents, sites, videos, and calendars that they shared with that group
        • Read group posts through email, the online interface, or both.
        To get started with Google Groups as a regular participant, learn how to find and join a group. If you want to start your own group, sign into your g.harvard account and click here.  For general information on how to use and manage groups, please go here.

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      2. How do I request a new Group?

        Please make sure you have signed into your g.harvard account and fill out this form. As the Group Owner, once your request is processed and the group is created, additional features and permissions will be available for you to update via the Group's administrative interface.

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      3. Can I share content with a Group?

        Yes, Google Groups makes it easy to share your Google documents, sites, videos, and calendars with multiple people. As you add new members to your groups, group members will automatically gain access to content you previously shared with the group. For example, if you create a group with the address "department@g.harvard.edu" and add five members, you can instantly share a Google document with them, just by sharing the document with the group's address. If you later add another member, that member automatically inherits permission to access the document or any other content you shared with the group. Similarly, if you remove a member from a group, that individual no longer has access to any content you shared with the group.

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    • Google +

    • How do I opt-in to Google+?

      Google+ for g.harvard can be enabled by logging into your g.harvard account by clicking here or clicking where it says +your name.
      Google+ is a completely optional service and will never be required in order to access g.harvard Core Apps.

    • What is the difference between g.harvard apps and Google+?
      Click on image to enlarge:

      • All g.harvard accounts have access to Google’s Core Apps (Gmail, Calendar, Docs, Sites, and Groups). G.harvard Core Apps are governed by a contract between Harvard University and Google.

      • Google+ and additional Google Apps (Consumer Apps such as Google+, Analytics and Picasa) are governed by a contract between YO
        U and Google. If you would like to use 
        these Consumer Apps with your @g.harvard account, you will need to agree to Google's Terms of Service (TOS) and Privacy Policy, which govern these Consumer Apps.
      • If you turn on the Consumer Apps (opt-in to Google+ for example), your Core Apps (Gmail, Calendar, etc.) will still be governed by the contract between Harvard and Google.
    • How secure is Google+?

      All content you share on Google+ is searchable within your circles and information you post or share should be considered public.  For more information about Harvard’s security policies please review the Enterprise Security Policy on Harvard’s Information Security & Privacy web site.
    • How is Google+ supported?

      The best resource for support is the Google Help Center, which contains official Google support documentation for all Google services.
      If you still have questions about g.harvard feel free to contact the HUIT Service Desk at any time with questions: ithelp@harvard.edu or 495-7777. 
    • Why use my g.harvard account for Google+ and other Consumer Apps?

      • It may be more convenient for you to use your g.harvard account access Consumer Apps if you use your g.harvard every day.

      • Using Google+ in g.harvard also allows you to maintain separation between your g.harvard and personal accounts. For example, if you would like to share a Picasa album with your class, you may prefer to share it using your @g.harvard account rather than your personal Gmail account.

      • When you use your g.harvard account versus your consumer account you get a directory of Harvard Google users at your fingertips; making it easier to share information with your colleagues and Harvard collaborators


    • How do I review and make changes to my privacy settings?

      If you choose to opt-in we strongly suggest you review your Google + ‘Profile and privacy’ settings as well as your ‘Google +’ settings.
    • How do I opt-out of Google+ or delete my profile?

      To delete your entire Google+ profile or delete all of your content, click here.
    • Why do I have to tell Google my date of birth?

      Google enforces  age requirements for many of it’s commercial applications. Please make sure that you enter your correct date of birth. In Google+ and other Google products, if you enter a birth date indicating you are not old enough to have a Google Account, your account may be disabled. If you incorrectly entered your birthdate, contact the HUIT Service Desk: ithelp@harvard.edu or 495-7777.
    • What are the system requirements to join a Hangout?

      The basic requirements for Google Hangouts can be found here: https://support.google.com/plus/answer/1216376?hl=en.
    • Am I allowed to share my desktop with others in a Google HangOut?

      When you use the app to share your computer with someone, that person will see your email address and have full control of your computer, including access to your applications, files, emails, documents and history. Share with caution.